Effective date: Apr 1, 2021 · Last updated: Oct 6, 2026
1. Agreement
These Terms of Service (“Terms”) are an agreement between Sreekandakumar Pillai, sole proprietor of Ananthapuri Technologies (GSTIN: 32AHMPS5553M1ZR; Udyam Registration No.: UDYAM-KL-12-0012687), with its office at 5th Floor, Amstor Annex, Technopark, Thiruvananthapuram, Keralam 695581, India (“Ananthapuri”, “we”, “us”), and you. References to Ananthapuri include the proprietor’s legal heirs, successors and permitted assigns. They apply when you use ananthapuri.com (the “Website”) or buy any of our services. They are an electronic record under the Information Technology Act, 2000 and need no physical or digital signature.
“Client” means a person or organisation that orders services from us. “Services” means website and application design and development, WordPress, WooCommerce and learning-platform development, managed hosting, maintenance, and technical support. “Client Content” means all text, images, video, data, software and other material that a Client or its users place on the Services.
By using the Website or ordering Services, you accept these Terms. If you act for an organisation, you confirm that you are authorised to bind it. If you do not accept these Terms, please do not use the Website or Services.
2. Order of precedence
A signed proposal, statement of work, master services agreement or purchase order (an “Order”) sets out the scope, fees and timelines for a project. These Terms apply to every Order. If an Order conflicts with these Terms, the Order prevails for that project only. Our Privacy Policy explains how we handle personal data and forms part of these Terms.
3. Our Services
(a) We will provide the Services described in the Order with reasonable skill and care, using suitably qualified people.
(b) Timelines depend on the Client providing content, approvals, access and feedback on time. Delays caused by the Client extend our timelines accordingly.
(c) Work outside the agreed scope, and extra revision rounds, are change requests. We will quote for them separately before starting.
(d) We may use subcontractors and third-party providers (such as data centres, content delivery networks and software vendors). We remain responsible for their work under an Order.
4. Client responsibilities
The Client must:
- give accurate information and keep its contact and billing details up to date;
- keep its passwords and access credentials confidential, and tell us at once of any suspected misuse;
- hold all rights, licences and consents needed for Client Content, including for photographs, fonts, music and video;
- comply with every law that applies to its business and Client Content. News publisher Clients are responsible for their obligations under Part III of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and e-commerce Clients for theirs under the Consumer Protection (E-Commerce) Rules, 2020;
- as the Data Fiduciary for its users’ personal data, publish its own privacy policy, obtain the consents it needs, and handle requests from its users under the Digital Personal Data Protection Act, 2023 (“DPDP Act”);
- keep its own copies of Client Content, in addition to any backups we provide.
5. Acceptable use
When we host Client Content, we act as an intermediary under Section 2(1)(w) of the IT Act. As required by Rule 3(1)(b) of the IT Rules, 2021, neither the Client nor its users may host, display, upload, publish, transmit or share any information that:
- belongs to another person and to which they have no right;
- is obscene, pornographic, paedophilic, invasive of another’s privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, or relates to or encourages money laundering or gambling;
- is harmful to children;
- infringes any patent, trademark, copyright or other proprietary right;
- deceives or misleads about the origin of a message, or knowingly and intentionally communicates misinformation or information that is patently false or untrue;
- impersonates another person;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order; incites any offence; or prevents the investigation of any offence;
- contains a virus or other code designed to interrupt, destroy or limit any computer resource; or
- violates any law in force.
The Client must also not use the Services to send spam, host phishing pages, run cryptocurrency mining, attack other systems, or use resources in a way that harms our other customers.
If we receive a court order or a lawful notice from an appropriate government agency, or become aware of a breach of this clause, we may remove or disable access to the content concerned, within the time the law requires (currently 36 hours for court orders and government notices), and preserve records as the IT Rules require. Where practical, we will tell the Client first. Repeated or serious breaches may lead to suspension or termination.
6. Intellectual property
(a) Client Content remains the property of the Client. The Client grants us a licence to host, copy, modify and display it only as needed to provide the Services.
(b) Deliverables. Once the Client has paid all fees due under an Order, ownership of the custom designs and code created specifically for the Client under that Order passes to the Client, unless the Order says otherwise.
(c) Our materials. We keep ownership of our pre-existing tools, frameworks, themes, plugins, code libraries and know-how. Where these are part of a deliverable, the Client receives a non-exclusive, perpetual licence to use them with that deliverable.
(d) Third-party and open-source software (such as WordPress, WooCommerce and premium plugins) is supplied under its own licence, which the Client must follow.
(e) Portfolio. We may name the Client and show the public parts of its project in our portfolio, unless the Client asks us in writing not to.
(f) The Website’s own content, name and logo belong to us. You may not copy them without our written permission.
7. Hosting, support and availability
(a) We aim to keep hosted services available 24 hours a day. Any uptime commitment or service credit applies only if it is written in the Order.
(b) Planned maintenance will be scheduled at low-traffic hours where possible, with advance notice for work likely to cause downtime.
(c) We take regular backups as described in the Order. Backups are a safeguard, not a guarantee that all data can be restored.
(d) We may suspend a service at once, without liability, where needed to deal with a security threat, a denial-of-service attack, a legal order, or use that endangers our systems or other customers. We will restore it as soon as the cause is removed.
(e) As a hosting provider, we keep subscriber records and system logs for the periods required by the CERT-In Directions of 28 April 2022, and we report cyber security incidents to CERT-In as they require.
8. Fees and payment
(a) Fees are as stated in the Order and exclude GST and other applicable taxes, which the Client will pay in addition.
(b) Unless the Order says otherwise, invoices are payable within 15 days. Hosting, maintenance and support fees are payable in advance for each billing period.
(c) If payment is overdue by more than 15 days, we may, after 7 days’ written notice, suspend the Services until payment is received. We may charge interest on overdue amounts at [18]% a year.
(d) Advances and fees for work already done are non-refundable, except where the Order says otherwise or we fail to perform.
(e) We may revise recurring fees at renewal by giving at least 30 days’ written notice.
9. Personal data processed for Clients
When we host or maintain a Client’s platform, the Client is the Data Fiduciary and we are its Data Processor under the DPDP Act. We will:
- process that personal data only to provide the Services and on the Client’s documented instructions;
- keep it confidential and apply reasonable security safeguards, as Rule 6 of the DPDP Rules, 2025 requires;
- use sub-processors only under written obligations no less protective than these, and tell the Client of them on request;
- inform the Client without undue delay, and in any event within [24] hours, after becoming aware of a personal data breach affecting its data, and help it meet its reporting duties;
- help the Client respond to requests from its users and to lawful requests from authorities;
- at the end of the Services, return the data or delete it, as the Client chooses, except where a law requires us to keep it.
A Data Processing Addendum signed with each Order sets out these commitments in detail.
10. Confidentiality
Each party will keep the other’s non-public business, technical and financial information confidential. It will use that information only for the Services and disclose it only to people who need it and are bound by confidentiality. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law. This clause survives for 3 years after the Services end.
11. Warranties and disclaimers
We warrant that the Services will be performed with reasonable skill and care and will materially match the Order. If they do not, the Client must tell us within 30 days of delivery and we will correct the defect at no charge. That is our main obligation for a defect.
Except as stated in these Terms or an Order, the Website and Services are provided “as is”. We do not warrant that they will be uninterrupted or error-free, or that they will achieve any particular search ranking, traffic, revenue or advertising result. We are not responsible for third-party services outside our control, such as payment gateways, domain registrars, Google services or the internet itself.
12. Limitation of liability
(a) Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data, even if it was foreseeable.
(b) Our total liability arising from an Order is limited to the fees the Client paid us under that Order in the 12 months before the claim arose.
(c) These limits do not apply to liability for fraud, wilful misconduct, a breach of confidentiality, or any liability that cannot be limited under Indian law. Nothing in these Terms takes away rights a consumer has under the Consumer Protection Act, 2019.
13. Indemnity
The Client will indemnify us against third-party claims, penalties and reasonable legal costs arising from Client Content, from the Client’s breach of clause 4 or 5, or from the Client’s breach of law, including its obligations as a Data Fiduciary. We will indemnify the Client against third-party claims that deliverables we created infringe that party’s intellectual property rights in India.
14. Term and termination
(a) Each Order continues for the period it states. Recurring services renew automatically for the same period unless either party gives 30 days’ written notice before renewal.
(b) Either party may terminate an Order by written notice if the other commits a material breach and does not remedy it within 30 days of notice, or becomes insolvent.
(c) On termination, the Client will pay for work done and services supplied up to the termination date. For 30 days after termination, we will give the Client its Client Content and site files in a standard format, provided all dues are paid. After that period we may delete them, subject to clause 9 and any legal duty to retain.
(d) Clauses 6, 8, 10, 12, 13, 16 and 17 survive termination.
15. Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, war, riots, government action, large-scale cyber attacks, or failures of power, networks or upstream providers. Payment obligations for services already provided are not excused.
16. Governing law and disputes
(a) These Terms and every Order are governed by the laws of India.
(b) The parties will first try to settle any dispute by good-faith negotiation between senior representatives for 30 days.
(c) If that fails, the dispute will be referred to a sole arbitrator appointed by mutual agreement under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Thiruvananthapuram, Keralam, and the language English.
(d) Subject to the above, courts at Thiruvananthapuram, Keralam have exclusive jurisdiction. Either party may seek urgent interim relief from those courts.
17. General
(a) Changes. We may update these Terms and will post the new version with a new “Last updated” date. Changes will not apply to an Order already signed until its next renewal, unless the change is required by law.
(b) Notices must be in writing and sent by email to the addresses in the Order, or to [email protected] for us.
(c) Assignment. The Client may not transfer an Order without our written consent. We may transfer it to a successor to our business.
(d) Severability and waiver. If a clause is found unenforceable, the rest remains in force. Not enforcing a right does not waive it.
(e) Entire agreement. These Terms, the Privacy Policy and the Order form the whole agreement between the parties about the Services.
18. Grievance Officer
In line with Rule 3(2) of the IT Rules, 2021, complaints about content hosted by us, or about these Terms, may be sent to our Grievance Officer: Sreekandakumar Pillai, Proprietor, [email protected], 5th Floor, Amstor Annex, Technopark, Thiruvananthapuram, Keralam 695581. We will acknowledge a complaint within 24 hours and resolve it within 15 days of receipt.